Billing and usage

Billing is based on the plan attached to your account and the amount of billable traffic collected during the billing period.

Plans

Your plan controls the monthly or billing-period allowance for collected events. The dashboard shows the current plan, usage, and available upgrade or management actions.

Some accounts may have a manually managed plan. If a plan cannot be changed in the dashboard, contact support from the product website.

Billable usage

Billable usage counts meaningful analytics volume, such as pageviews and custom events. Technical events that keep sessions and engagement tracking working do not count against your allowance.

Usage is shown at the account level and broken down by property — see Ingest usage.

Usage period

Usage follows the active billing period for paid subscriptions. Free plans use the product's standard monthly window.

When a billing period changes, the usage meter resets for the new period.

Upgrades and plan changes

The billing page takes you to checkout or the customer portal. After checkout, the new plan appears on your account.

If you return from checkout and the dashboard still shows the old plan, refresh the billing page after a short delay.

Invoices and receipts

Invoices and receipts appear in billing settings. Billing notifications may also arrive in your inbox or email, depending on your notification preferences.

Over allowance

When usage exceeds the plan allowance, Nexly gives you a grace period before the limit takes effect. Once it does, your sites and apps keep working normally, but events over the allowance are no longer stored.

This keeps websites and apps from breaking because of analytics limits, while protecting the account from collecting more data than the plan allows.

Upgrade or reduce ingestion volume to restore normal collection.